Privacy Policy
Our Commitment to Protecting Your Institutional & Engineering Information
1. Introduction
Welcome to Genesis Lab Solutions. We value your trust and are committed to protecting your privacy. This Privacy Policy explains in simple, straightforward terms what information we collect when you visit our website, how we use it, and how we keep it safe.
2. Information We Collect
We only collect information that helps us assist you with your laboratory equipment and service needs:
- Information You Provide: When you fill out a contact form, request a product quotation, book a service technician, or download a catalogue, we may ask for your name, email address, phone number, company or institution name, and any specific requirements you share with us.
- General Website Usage: Like most standard websites, we receive basic technical information such as your browser type, device type, pages visited, and visit duration to help us understand how visitors use our site and make it better.
3. How We Use Your Information
We use the information you provide solely to serve you better:
- To respond promptly to your questions, quotation requests, and service inquiries.
- To provide product specifications, brochures, and technical guidance tailored to your project.
- To schedule engineering consultations, equipment delivery, or maintenance visits.
- To improve our website layout, content, and overall browsing experience.
4. Information Sharing & Confidentiality
We respect your privacy and keep your details confidential:
- We do not sell, rent, or trade your personal information to third parties, advertisers, or marketing agencies.
- Your details are only accessible to our authorized team members and technical specialists who need them to fulfill your requests.
- We only share information if required by law or to protect the safety and rights of our users.
5. Cookies
Our website uses basic, standard cookies to ensure pages load quickly and features work properly. Cookies are small text files stored on your device that help improve your browsing experience. You can choose to accept or decline cookies through your web browser settings at any time.
6. How We Protect Your Information
We take sensible security measures to protect your personal details against unauthorized access, loss, or alteration. All inquiries and technical specifications you send us are handled with care and stored on secure systems.
7. Your Choices & Rights
You are always in control of your personal information. You can contact us at any time to:
- Ask what information we have about you.
- Request an update or correction to your contact details.
- Ask us to delete your contact details from our inquiry records.
8. Contact Us
If you have any questions or feedback about this Privacy Policy, please feel free to reach out to us:
Genesis Lab Solutions
1529, Sahid Hemanta Kumar Bose Sarani, South Dum Dum, Kolkata - 700 074, West Bengal, India
Email: info@genesislabindia.com | Phone: +91 79807 23245
