Support & Services
Laboratory Equipment Services & Lifetime Support
From precision calibration of analytical instruments to process sensor loop tuning, turnkey cleanroom installation, on-demand emergency breakdown repair, and comprehensive AMC/CMC contracts.
Annual (AMC) & Comprehensive (CMC) Maintenance Contracts
Minimize laboratory downtime with predictable maintenance agreements tailored for complete laboratory facilities or individual specialized instruments.
Dual Scope Coverage: Complete Laboratories & Individual Instruments
Whether you manage an enterprise-scale pharmaceutical quality testing facility with 100+ multi-vendor units or require dedicated annual coverage for a single critical autoclave, incubator, or fume hood, Genesis provides customized SLA contracts with guaranteed uptime.
Standard AMC (Labor & Preventive Visits)
Ideal for routine preventive care with guaranteed emergency call-out response and zero labor charges. Spare parts provided at preferential OEM rates.
PLAN DELIVERABLES & GUARANTEES:
- 4 Scheduled Preventive Maintenance Audits per Year
- 100% Free Labor on All Breakdown Calls
- Routine Calibration & Sensor Tracing
- Discounted Rates on Genuine OEM Spares
- 48-Hour Priority Breakdown Response Guarantee
Comprehensive CMC (All Parts & Labor Included)
Full-risk coverage including 100% replacement of all wear-and-tear spares, electronic control boards, heating elements, sensors, and gaskets at no extra charge.
COMPREHENSIVE INCLUSIONS:
- All Spare Parts, Gaskets & Electronic Boards Included
- Unlimited Emergency Breakdown Support Calls
- Guaranteed 24-Hour Emergency Dispatch
- Quarterly Deep Cleaning & Airflow Validation
- NABL-Traceable Calibration Certificate Handover
On-Demand Instrument Service & Warranty Support
Fast-response technical assistance, component-level repairs, and authorized warranty service claims for all Genesis and third-party laboratory equipment.
Equipment Service & Breakdown Repair
Rapid field dispatch for unexpected equipment failure, error codes, temperature drift, or sensor malfunction. Our mobile engineering vans carry critical replacement spares.
REPAIR & SERVICE CAPABILITIES:
- Rapid On-Site Technician Dispatch within 24-48 Hours
- Component-Level Microprocessor Board Repair
- Thermal Mapping & Airflow Velocity Re-balancing
- Emergency Phone & WhatsApp Video Diagnostic Triage
1-Year OEM Warranty Coverage & Claims
All brand-new Genesis instruments and modular casework are protected by our comprehensive 12-month manufacturer warranty from the date of commissioning.
WARRANTY COVERAGE PROVISIONS:
- 100% Free On-Site Engineer Visits Under Warranty
- Genuine OEM Replacement Parts at Zero Cost
- Instant Online Warranty Verification & RMA Tracking
- Seamless Warranty-to-AMC Transition Protection
Our 4-Stage Turnkey Execution Methodology
Standardized project execution lifecycle from initial site audit to validation and lifecycle handoff.
Consultation & Survey
We begin by understanding your requirements, discussing your project needs, and evaluating the available site space to plan suitable laboratory furniture and equipment solutions.
3D CAD Modeling
Our design team prepares detailed 3D layouts and visual presentations to help you understand the laboratory setup, product placement, and overall design before manufacturing.
Precision Fabrication
We manufacture laboratory furniture and equipment using modern machinery, quality materials, and skilled workmanship to ensure accuracy, durability, and a professional finish.
Commissioning & Handover
Our team provides proper product installation, final quality inspections, and operational guidance to ensure everything is ready for use and meets your project requirements.
Need Custom Engineering Support for Your Laboratory?
Connect with our experienced team for laboratory planning, customised designs, equipment installation, maintenance, and technical support tailored to your requirements.
